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1. TO PLACE THE ORDER
- Purchase
Order along with 100% payment in advance favouring
Udyog Software(India) Limited, HDFC Bank Account
No : 0602320001156.
- Prices are as per the current
pricelist and subject to change without prior
notice.
- Taxes extra as applicable.
- Maharashtra state installations
will carry VAT 4% Extra rest all states Vat
(CST) 10% Extra
- Once order placed will not
be cancelled.
- Purchase order shall carry
Udyog Excise Software Consultants name.
2. SOFTWARE INSTALLATION POLICY
- Installation within 7 Days
from the date of purchase order unless and until
specified.
3. SOFTWARE LICENSEING POLICY
- The license cost includes
license to use the software for Single Company
having Single Ecc No at Single site.
- Software Licenses are available
in Stand alone or
Multi concurrent user-LAN Version as customer
requirement. (Concurrent: Activating User License
at a time)
- License requirement other
than point no a. and b. will carry extra charges
- For using same license at
more than one location will be charged extra
per location.
- In the event if installed
version requires any shifting of it's installation
will carry license transfer policy. Please see
the license Transfer policy for more details.
- Software license title is
non transferable and not for resale. All invoices
are subject to Mumbai Jurisdiction.
- Users are to comply with
all national and international copyright laws.
All rights reserved Udyog Software India Ltd.
4. SOFTWARE UPGRADATION POLICY
- Any variation in taxation
law, if affect the operation of the installed
version of the software and demand any alteration
in report format of utility of the software,
such upgradation will be provided free of cost
for the period of one year from the date of
the software installation. Deliveries of upgradtions
will be through various media e.g. onsite visit,
downloading from website, accessing remote locations
PCs etc.
- Free service support
on software features will be extended for the
period of one year from the date of the software
installation.
On completion of the aforesaid period of one
year free warranty, if required, a license holder
of the Udyog Software can enter into software
maintenance contract for the period of one year.
5. ANNUAL MAINTENANCE CONTRACT
- We
will provide One year free (AMC) Service after
Installation, Training & Timely up gradation
for any Changes according to Excise Rules &
Regulations. Purchase Order/ocf Date will be
Considered as the Free AMC Starting Date. Post
Dated Purchase Orders are not accepted under
any circumstance.
- The Up gradations According
to the Excise Rules & Regulations will be
provided to the customer at free cost, as long
as the software is under the AMC Period.
- AMC Amount is always
for Per Location / Per installation / Single
Company / Single Ecc No License Basis. AMC Amounts
are mentioned in detail in the Price List.
- For every single additional
company on the same installation and on the
same machine is created then Additional Company
AMC Amount would be charged extra Per Company.
Additional Company AMC Amount is available on
the Price List (ie, AMC of additional company
created in the existing software installation
on the same location on the same machine)
- If data back up is there, Backup Data Restoring will be done by our support engineers at the client site for free of cost, provided the software is under AMC.
- The following services
will be available to the customer at Free of
cost as long as the software is under AMC period
(First Year AMC Period or the Paid AMC Period)
- Training for the software
if required through phone or through personal
visit.
- Data restoring. The
client should give & keep the backup data
as mentioned above.
- Problems & queries
solving through phone or through personal visit
if required.
- Reinstallation of the
software with the old license Incase of hard
Disk formatting /machine or changing the Hard
Disk /Machine etc.
- The Up gradations According
to the Excise Rules & Regulations.
6. LICENSE TRANSFER POLICY
- The existing software license
is not transferable to any Other Company.
- License transfer cost to
any other location Charges are as below.
- Udyog-Excise Manufacturing
Software : Rs 6,000/- Per License.
Udyog-Excise Trading software :
Rs 3,000/- Per License.
( Irrespective of whether it is Dos or Windows
Versions and
Irrespective of whether it is Single or Multi
Users Versions and
Irrespective of whether it is Single Company
or Multiple Companies)
Definition :- Location Transfer means Change
of Address.
If the Existing City / Area / Location / Street
/ Building Name etc., is renamed as New City
/Area / Location / Street / Building Name ,
in these special cases, it will not be considered
as a change of Address. Hence Location transfer
policy will not be applied and it will be done
at free cost.
Company Name has to be exactly the same. EccNo
may or may not change according to the Situation.
The further service support of the Software
will be available to the New Address Instead
of the old address from our service providers
of New Location / New Zone.
DETAIL EXPLANATION OF THE DEFINITION IS AS
BELOW.
a. In this case license only transfers but the
COMPANY NAME has to be exactly the same.
Example :- Even ABC Company
ABC
Company Pvt Ltd
ABC Company Ltd are considered as 3 different
Company Names.
b. Eccno may or may not
change in this case after the transfer to
the new location.
c. In case if COMPANY NAME
changes it will not be considered as a Location
Transfer, but it will be considered as a new
Licence installation.
d. License Transfer to other
location where our service centre is not there
will be charged extra conveyance, boarding
and additional charges. All those extra charges
are on the actual basis.
So the total cost for the
License transfer in this case =
License transfer cost to other location ie,
Rs 6,000/- +
Up & Down Traveling Charges & Traveling
Expenses +
Conveyance + Boarding & lodging + additional
charges.
Explanation of Additional
Charges Means :-
Additional charges can be Telephone Bill charges,
Cyber Café charges etc.. which are
purely required related to the license installation
work on that particular installation in that
location.
Any further personal visit
required to that location related to the Software
Implementation ,problem solving or queries
etc. will be as below :-
No Visiting Charges will be charged extra.
Up & Down Traveling Expenses + Boarding
& lodging + additional charges. Will be
charged on the actual basis as mentioned above.
-
All those above mentioned
charges are on the actual basis
Machine to Machine
License Transfer
If the client want to transfer
the existing software license from The previous
installed machine / server in the same location
to the new machine / server in the same location,
the client will be able to go for a machine
to machine license transfer at free of cost.
Number of these transfers are unlimited.
( Explanation :- In this
case existing license transfers to the Other
machine. Rest of the below are exactly the
same.
a. COMPANY NAME has to be
exactly the same.
Example :- Even ABC Company
ABC
Company Pvt Ltd
ABC
Company Ltd are considered as 3 different
Company Names.
b. EccNo has to be exactly
the same.
c. Location & the address
has to be exactly the same.
d. In case any of these
LOCATION or COMPANY NAME or ADDRESS also changes
it will not be considered as a Machine to
Machine License Transfer.
7. TRAINING, IMPLEMENTATION
& SUPPORT
- Excise Invoice (Excise Gate
Pass) will be set once according to the Company's
requirement (Invoice Setting is Only once).
Second time onwards Rs 1000/- will be Charged
Extra Per Copy Setting in case the invoice format
is changed by the customer).
- Support & Services are
available from 6 x 9 via email&chat seva.
- No. of visits is not a criteria
for implementation of the software. Any number
of visits will be provided till the software
gets fully implemented within one year from
the purchase of software.
(ie, as long as the software is under the Free
AMC Period).
- Training will be provided
to the user / users till they fully get accustomed
with the software. There is no typical time
frame for training like 15 days training, 30
days training etc. Training time schedule to
be arranged between the support engineer and
the client at a mutually convenient date &
time.
As
per our Training Schedule Chart
- Udyog requests to take the
necessary action and precaution for a faster
and a successful implementation of the software
in your premises. Udyog points out some of the
reasons which may Cause a delay or will be hurdles
in implementing the software as below-
a. Users should take enough interest to get
it implemented.
b. Users should attend the training sessions
seriously or spend enough time with the software
trainers.
c. Users should do enough data entry practice,
in the software.
d. Users should be putting the live data entry
and the back log entries which are required
to make the software on line at the specified
date. (For example :- opening balance entry,
purchases ,sales etc..)
e. Users should operate with responsibility
and with self initiation.
f. Users should be obeying the guidelines and
the suggestions given by our support engineers.
g. Top management should give enough importance
for implementing the software.
h. Top management should motivate the users
to achieve the end result from the software.
i. User and Top management should take care
any other office or personal problems. Etc.
which will affect the implementation of software.
8. ADDITIONAL CUSTOMIZATIONS
- Any customization apart from
the statutory requirement as mentioned in the
product catalogue will be charged extra according
to the quantum of work involved.
The cost will be arriving after a detail system
study in the client side by our support executive.
9. DATA BACKUPS
- Udyog is not responsible
for the data corruption due any external hazards
(power Fluctuation or failure in your premises
etc) / hardware problems.
Udyog Strongly recommends that the Client should
be taking the multiple backups on a Daily basis,
Weekly basis in multiple reliable storage mediums
like CD, Hard Disk, Pen Drive, Zip Cartridge
etc.
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